| Asterisk Arena - AgentLogger |
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AgentLogger provides users with an easy way to log into one or multiple queues, introduce pause reasons and communicate with their BackOffice systems via its Pop-UP Launcher functionality, which allows the automatic launching of a URL associated with the incoming call's number. The utility uses Asterisk's native queue system, while allowing further integration with several call statistics solutions, as for instance the well known QueueMetrics, whose integration not only allows the sharing of account and authentication data for the specific agent, but provides an easy way to provide additional statistical data to the system to improve the overall quality of the data.
The utility provides any organization with basic call center facilities at a low cost, allowing customization and extensibility, as AgentLogger represents one of several fundamental components of the free "Open CallCenter Suite", interacting with utilities like the progressive dialer QueueOCS. With the code being distributed under the GPL Open Source license, the program not only serves as a real world demonstration of the AmiConnector library, but provides any organization with the possibility of adapting the code to their proper requirements, either to adapt it to an established work flow or to integrate it with an existing internal solution. AgentLogger consists of two modules / components. The primary application (a Windows executable) and an Apache Axis web service (usually deployed in a Tomcat service container running on the same server as asterisk). The latter component is optional and only necessary for interaction with third-party programs, like QueueMetrics, to collect additional information about the agents, adding authentication and pause reasons to the work flow. |
AgentLogger is an Open Source utility distributed under the terms of the GPL. Although it has primarily been developed as a proof of concept of the 
AgentLoggerService Axis2 service archive
AgentLoggerService source package